HR Specialist - Global Service Center

As an HR Specialist in our Global Service Center youll be the go-to support partner for our international HR Operations community. Every day youll help colleagues in our local HR Operations teams navigate our core HR system Workday and its related processes. Youll play a key role in ensuring smooth accurate and consistent HR service delivery across all our markets.

With your hands-on mentality and strong service mindset youll make a real impact both at our Head Office in Amsterdam and across our global HR Operations teams. If you love HR processes enjoy helping others building international relationships and solving issues that truly matter this role is for you.

This position is perfect for someone with solid analytical skills a customer-focused approach and the ability to communicate clearly in a fast-paced international environment.

What youll do (and love doing)

You will be the first line of support for our Local HR Operations teams:

• Analyze incoming tickets troubleshoot issues and guide users through Workday-related questions.
• Ensure timely accurate ticket handling in ServiceNow acting as our ticket master to safeguard quality and consistency.
• Escalate issues when needed and follow up until full resolution is achieved.
• Identify recurring errors patterns and improvement opportunities to help us continuously improve.
• Collaborate with our Global Process Automation and Tech & Data teams by providing input on priorities and improvements.
• You will help facilitating training towards our local HR Specialists in the countries.

Youll work closely with the Sr. Global Service Center Specialist and report to the Global Service Center Lead all part of the Global HR Operations team (7 people total) based in Amsterdam. Together we ensure our local HR Operations colleagues can work as smoothly and efficiently as possible.

Qualifications :

What makes you the perfect fit

• You have a passion for HR Operations and enjoy working with colleagues from different countries and cultures.
• You bring a strong service mindset and a can-do attitude.
• You enjoy HR processes problem-solving and delivering high-quality support.
• You are proactive accurate and ready to tackle challenges hands-on.
• You are a true team player who takes ownership and delivers with care and consistency.

What youll bring

• HR expertise: You know what HR Operations is about and love bringing your knowledge on a Global level.
• Experience: 2 to 3 years in an HR Operations role. 
• Tech-savvy: Experience with Workday and/or ServiceNow (or similar systems) is a big plus.
• Process mindset: You enjoy structure documentation and maintaining quality standards.
• Great communicator: You explain complex topics simply and build trust through clear open communication.
• Customer focused: you know what service is about and love helping others.
• Result driven: You dont just spot issues you love solving them.

Additional Information :

YOUR PATH TO A NEW CAREER

Grow with us! The next steps are:

Any questions Our recruiter is happy to speak to you via @.

Please note that applications via e-mail and LinkedIn are not taken into consideration. 

We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received

Remote Work :

No

Employment Type :

Full-time