Customer Support Specialist Sofia, Bulgaria

Were Hiring: Customer Support Specialist (Dutch English) - Sofia Bulgaria

Are you fluent in Dutch and English and passionate about helping people Join our team in Sofia as a Customer Support Specialist where youll assist users of a global brand and ensure an outstanding service experience in a fast-paced multicultural environment.

In this on-site role youll handle customer inquiries via phone email and chat providing timely and professional support on a variety of topics such as account issues product information and troubleshooting.

Location : Sofia Bulgaria (On-site)

Languages : Dutch (C2) & English (B2)

Role Type : Full-time

Schedule : Monday-Friday 10:00-19:00

Training : 3 weeks on-site

Relocation Support Provided

EU Passport Required

What Youll Do :

• Respond to customer inquiries via phone email and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management orders or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us :

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!

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