Level 3 Support Engineer - EU Timezone

Are you ready to take your technical expertise to the next level? We’re on the lookout for a Senior Customer Support Software Engineer who thrives in dynamic environments and is passionate about delivering exceptional client experiences. Our client is a leading warehousing operations company, that operates warehouses all over the world. In this role, you’ll serve as a trusted partner to their clients, utilizing your skills in Java/J2EE, Spring frameworks, and SQL to tackle complex challenges in the company's software. You’ll collaborate with internal teams and directly resolve critical technical issues, all while contributing to a culture of innovation and teamwork. Are you ready to elevate your career and be a key player in a great team? Don’t miss out on this exciting opportunity!

• Provide Level 3 technical support to clients;
• Participate in on-call rotations to troubleshoot issues and implement permanent fixes;
• Collaborate with internal product, engineering, and development teams to resolve complex technical problems;
• Maintain and uphold high-quality software code and comprehensive documentation;
• Deliver remote support and troubleshooting for client systems, ensuring prompt resolution of issues;
• Prioritize and execute tasks effectively in high-pressure environments to meet client needs;
• Actively contribute to fostering a collaborative, team-oriented culture;
• Communicate clearly and effectively with customers, stakeholders, and colleagues regarding technical issues and solutions;
• Engage in continuous learning to stay updated on software development practices and technologies relevant to client needs;
• Facilitate the onboarding and training of new team members or clients as necessary;
• Identify trends in client issues and collaborate on proactive solutions to preempt future problems;
• Support implementation and integration processes for new technology or software updates as required.

• Bachelor’s degree in Computer Science or related field;
• 5–6 years of direct software customer support and development experience;
• 4+ years of experience in Core Java/J2EE, with strong knowledge of Spring, Spring Boot, Hibernate, and Spring Data JPA;
• Strong SQL skills with experience in Oracle or other major databases;
• Familiarity with Web Services, Microservices architecture, REST APIs, and unit testing frameworks;
• Understanding of distributed architectures and design patterns;
• Experience in time-sensitive, high-transaction environments;
• Excellent English communication skills (oral and written);
• Strong interpersonal, organizational, time management, and problem-solving skills;
• Ability to collaborate across technical and non-technical teams and stakeholders on all levels;
• Experience with Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) is a big plus;
• High flexibility - This position may require an 8–10 hour weekend shift (Saturday & Sunday), with 2– 3 weekdays off depending on the shift schedule.

This is a great permanent remote role, with a base salary of €70K - €78K per year.  Aside from the base salary, there will be many other secondary benefits which we'd be happy to discuss over a phone call. 

How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.