Reception Supervisor

Are you the Desk Manager/Shift Leader/Supervisor who embraces service with a twist, has a passion for hospitality, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, ‘the cultures hub’?

social hub. design hotel. the place to be.

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is located in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarter and home base.

For this iconic social hub, we are looking for a true team player, and an activating personality. In this position you are the link between your team and the various departments. Like the rest of the team, you are also responsible for creating nhow experiences for every guest, whatever that may be! Reception team is very international and includes 20-25 colleagues. As a Supervisor, you will be working a combination of day shifts (7-15) and evening shifts (15-23) with several night shifts a month.

What’s in it for you (spoiler: a lot!)

• Free online & offline training organized by our own University;
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR);
• Employee rates differ from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Travel allowance of €0.23 per km, up to 30 km distance from work each way;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide;
• Salary based on your experiences, as per Horeca CLA scale 6, ranging between 2.580 - 2.964.

What makes you the perfect fit for this bold journey?

• Hospitality runs through your veins; you have a love for different cultures;
• You are positive and open-minded;
• You can oversee the processes and remain in control in stressful situations
• You have at least 1 year experience leading team as Shift Leader/Supervisor in a hotel reception;
• You are fluent in English; Dutch is an advantage;
• You are confident using MS Office;
• You enjoy variety in your work and working hours and working in a team gives you energy.

A day in the life of a Front Office Supervisor (day shift)

06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.

07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.

08:00 You have checked today’s arrivals and communicated the details to the other departments.

10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush’.

12:00 Enjoy your lunch with colleagues from other departments.

13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.

14:00 You make sure the handover is updated for the evening shift.

14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.

15:00 Time to go home!