Inside Sales Specialist

SUMMARY:

The Inside Sales Specialist (ISS) will be responsible for digitally engaging with potential and existing customers to generate and qualify sales leads, manage the sales pipeline, and support the achievement of sales targets. This position will work closely with the Sales team to convert qualified leads into sales opportunities and hand them off to the field sales team for closure. The ISS role will collaborate cross-functionally with sales leadership, regional contracts specialist, and downstream marketing to drive pipeline growth and conversion. Customer engagement will occur through email, phone and live webchat.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Selling

• Engage prospective and existing customers via email, phone, and live web chats to understand needs, present solutions, and driving purchasing decisions.
• ell products and services to both individual and business customers, delivering tailored value propositions and effective sales pitches.
• Identify and pursue new sales opportunities through outbound prospecting, trade show engagement, and targeted account lists.
• Conduct remote product demonstrations, negotiate pricing and commercial terms, and support deal progression towards close.
• Address customer questions and concerns, resolve issues, and follow up to ensure customer satisfaction and successful sales outcomes.

Leads Management

• Manage and respond to all inbound leads within defined service-level timelines (e.g. within 48 hours) to qualify needs and assess sales readiness.
• Maintain accurate CRM records by converting leads into contacts and placing into appropriate engagement workflows.
• Nurture leads through structured customers journeys until they are ready for in-depth discussions with the local sales team.
• Collaborate with regional downstream marketing team and platform leadership to execute lead generation programs and optimize customer journeys.

REQUIREMENTS & QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A Minimum of 2 years’ experience as a sales generalist, ideally in the field of Flow Cytometry.
• Excellent understanding of organizational processes associated with a capital equipment company
• Computer proficiency is required. Previous experience with Saleforce.com and NetSuite is highly preferred.
• Professional level proficiency in English is a must. Additional European languages highly preferred.
• Effective organizational, analytical, and planning skills
• Demonstrated ability to operate independently and strategically to achieve individual and corporate goals

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods of sitting at a desk and working on a computer and/or phone.
• Full-time position (5 days per week at the Amsterdam office)
• Occasional travel within the EU may be required.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.