Customer Support Supervisor | Dutch or French

Customer Support Supervisor | Dutch or French | Hybrid in Rijswijk
Are you an experienced team leader with a passion for service excellence, innovation and supporting both clients and teams to thrive? If you speak fluent Dutch or French and are looking for your next challenge in a fast-growing, international B2B environment—read on.

About the company
We empower businesses to grow by simplifying B2B payments with cutting-edge technology, deep service expertise, and working capital solutions. With over $6 billion in annual transactions across 18 currencies and 27+ countries, we are transforming the future of omni-channel B2B payments. We take care of our clients—by taking care of their customers.

About the role
As a Customer Support Supervisor, you will lead a multilingual team in delivering outstanding customer service to both internal and external stakeholders. You’ll oversee all aspects of service delivery, coach and develop team members, optimize processes, and manage escalations with confidence and empathy.

Your key responsibilities

• Ensure an extraordinary customer experience in every interaction
• Lead, coach and motivate a team of customer support agents
• Manage daily workflows and oversee both incoming and outgoing communications
• Set and track performance metrics and service levels
• Conduct regular 1-on-1 meetings to provide feedback, support and coaching
• Analyze performance data and identify improvement opportunities
• Handle escalations and ensure timely resolutions
• Drive a culture of continuous improvement and process optimization
• Collaborate with other departments to resolve complex issues
• Support training, documentation and knowledge sharing
• Manage and nurture key client relationships
• Foster a professional, inclusive and engaging team culture

Who you are

• You have at least 4 years of experience supervising customer service teams in a contact center environment
• You are fluent in Dutch or French, both spoken and written (speaking both is a big plus)
• English is your working language within the company
• You are a strong communicator and natural leader
• You’re organized, detail-oriented, and solution-drive
• You have excellent interpersonal and critical thinking skills
• You can make independent decisions and delegate effectively
• You are proficient with Microsoft Excel & Word; experience with Service Cloud is a plus
• You’re available for hybrid work, with at least 3 days per week in the office

What’s in it for you?

• Competitive monthly salary: €3,750 – €4,400 (based on 40 hours)
• Bonus scheme of up to 10%
• NS Business Card for commuting
• 26 vacation days annually (full-time)
• Pension plan via Nationale-Nederlanden
• Relaxed and casual work atmosphere
• Volunteer days off + fun company activities
• Professional and collaborative international team
• Free fruit at work, employee referral program, and more

Ready to take the lead?
If you're excited about shaping service excellence in an international environment, we’d love to hear from you. Contact Martha Artemis at +31 6 5028 6554 for more information or apply directly.

Exactpi Ref. No.: 5561