Customer Success Advisor | German

Your responsibilities

• Provide customer service in both German and English by phone, email, and chat
• Support customers with licensing, pricing, payment details, and order status
• Prepare quotes for software licences and renewals
• Follow up on quotes to support the sales process
• Process orders accurately, ensuring correct details and timely deliveries
• Communicate with suppliers to coordinate quotes and orders
• Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
• Keep databases updated with customer and order details
• Support with other related administrative or service tasks as needed

To excel in this role, you’ll need

• Fluent in both German (C2) and English (C1-C2), spoken and written
• At least 2 years of experience in customer service, customer success, administration or inside sales (B2B)
• Interested in IT/software industry
• Strong problem-solving skills and ability to learn quickly in a changing environment
• University degree or equivalent
• Highly organized, pro-active, detail-oriented, and good at multitasking
• Strong with numbers and comfortable working in a commercial environment
• Customer-focused mindset with excellent communication and relationship-building skills

Benefits

Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:

• Start date: ASAP
• A monthly salary ranging from € 3.000 to €3.700 gross, depending on your experience and education
• Monthly bonuses linked to performance paid monthly
• Holiday allowance
• 25 vacation days
• Reimbursement of travel costs up to €250 per month
• Extensive training and ongoing support
• Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break
• 4 days working onsite and 1 day working from home (Friday)
• A dynamic and lively work environment located in the heart of Amsterdam

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.