Customer Service Representative (B2B) | German C1

As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:
• Be the main contact for a group of customers and build good relationships with them
• Keep an eye on sales results and share updates with the team
• Spot any issues or changes in customer needs and make sure the right people are informed
• Support the sales team by keeping things running smoothly and following up when needed
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries, making sure everything arrives on time
• Take into account customer agreements and country-specific requirements
• Handle customer orders from start to finish, making sure everything is correct
• Manage the order process and adjust priorities when needed
• Identify potential issues early on and solve them proactively
• Work together with other teams on topics like payments and documentation
• Answer customer questions about orders, deliveries, and products

Requirements

• At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
• German at C1 or C2 level, with fluent English for internal communication
• You live within reasonable commuting distance of Helmond
• Availability for 32–40 hours per week
• A customer-focused mindset, with strong organizational and multitasking skills
• Excellent communication skills

Our client offers a great benefits package, including

• A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)
• 1 year direct contract with the client, with the intention to go to a permanent contract after
• 13th month salary
• Performance-based annual bonus
• Travel allowance
• Company laptop and phone
• Pension scheme
• 28 vacation days

Application Procedure

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