Technical Support Engineer ESS (Swedish)

Technical Support Engineer ESS – Swedish speaking

What will you do?

As a Technical Support Engineer, you play a key role in monitoring and improving the performance of our ESS installations in Sweden. From our modern control room in Almere (NL) you monitor system performance, resolve issues remotely and support local Swedish customers with operational questions. Your expertise helps prevent disruptions, maximize uptime and improve the operational efficiency of our energy storage systems.

Your main tasks and responsibilities:

• Providing technical support via phone and email on operational issues towards our customers based in Sweden.

• Acting as the primary point of contact for customers based in Sweden.

• Proactively and reactively monitoring all BESS assets to ensure optimal performance.

• Performing remote troubleshooting and alarm analysis.

• Logging and managing incidents and service requests in the ticketing system.

• Analysing system performance using SCADA systems.

• Preparing service assignments for out‑of‑hours interventions.

• Accurately documenting service activities and reports.

• Informing customers about updates, incidents and progress.

• Ensuring compliance with safety and quality guidelines.

• Improving system performance through gap analyses and evaluation of response times.

• Managing SLAs, maintaining availability logs and reporting special events.

• Implementing remote software updates in alignment with customers and software specialists.

Who are we looking for?

We are seeking a motivated, customer‑focused and technically skilled professional with an electrical engineering bachelor’s background. You thrive in a dynamic 24/7 operational environment, are resilient under pressure and are willing to work in shifts and on‑call rotations. You also bring:

• Fluent Swedish speaking. (role will be based in Almere, NL)

• A bachelor’s degree in energy technology, sustainable energy or a related electrical engineering field.

• Strong knowledge of SCADA and/or PLC control systems.

• Excellent command of English, both written and spoken.

• Willingness to work evening shifts and participate in on‑call duties.

• A structured, results‑oriented and hands‑on work approach.

• Customer focus, analytical thinking and strong communication skills.

These qualities align perfectly with our target group: technical professionals who take responsibility, perform well in 24/7 operations and can analyse and solve complex technical issues with confidence.

What do we offer?

At Alfen, you take on an independent, challenging role within a company that leads the energy transition. You’ll have plenty of room for initiative, new ideas and personal development — all within an innovative and supportive environment. We offer:

• A competitive salary aligned with the CAO Metalektro.

• 27 vacation days + 13 ADV days per year, with the option to sell up to 10 vacation days.

• The possibility to work hybrid (up to 2 days per week for a 40‑hour contract).

• A phone and laptop.

• Free and unlimited access to our online learning platform.

• Social activities organised by AlFun and Young Alfen.

• Free sports activities through Alfen, including the Alfen Fitness Sportlab, marathons and sports tournaments.

• An excellent pension scheme via PME, with Alfen covering more than half of the contribution.

• A travel allowance of €0.25 per km, up to 50 km one way.