Klantenservice Medewerker

Wat ga je doen?

As a Design Advisor, you will become part of a close-knit showroom team and support customers at every stage of their journey - from discovering customisation possibilities to configuring their ideal piece of furniture. Your goal will be to shape the customer experience so that every visit to the showroom is a source of inspiration and valuable knowledge, while strengthening the relationship with the Tylko brand.

What you'll do:

• Provide professional customer service and offering personalised design advice and product recommendations

• Introduce customers to the world of Tylko in an accessible and engaging way - from furniture and material customisation, through our R&D innovations, to our sustainability initiatives

• Guide customers through the digital furniture configurator so they can create furniture tailored to their individual needs

• Maintain visual merchandising standards to ensure consistency with the Tylko brand identity

• Gather customer feedback and sharing insights with HQ and R&D teams

• Contribute to the store's sales and quality targets, including ensuring high levels of customer satisfaction

Wat wij bieden

• Flexibele werkuren
• Leuke werkomgeving
• Medewerkerskorting
• Ruimte om je te ontwikkelen
• Werkervaring in een internationale, designgedreven omgeving
• Werken met innovatieve technologie

Wat wij vragen

• Minimaal wo werk- en denkniveau;
• Probleemoplossend
• Teamwerk
• Communicatie
• Bereid om te leren

Solliciteren

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Extra informatie

What we offer:

• The chance to help build Tylko's presence in the Dutch market and influence our offline sales strategy

• Flexible schedule - part-time or full-time role depending on your availability

• Employee discount on Tylko products

• Room to grow within a fast-scaling European design brand

• Access to training and development programmes

• An inspiring work environment based in Stadshart Amstelveen - award-winning shopping centre, 15 minutes from Amsterdam Zuid

What we're looking for:

• A passion for design, furniture, and architecture, backed by studies or genuine personal interest

• Excellent communication skills in English and Dutch

• The ability to explain technical product details in a simple, engaging, and enthusiastic way

• Openness and confidence with customers: quickly building trust, understanding needs, and giving thoughtful design advice

• Comfort with digital tools such as a product configurator and CRM system

• A collaborative, team-first mindset

• A proactive approach and a bias for taking initiative

• Enthusiasm for working with innovative products and creating exceptional customer experiences

Status Open Opleidingsniveaus Middelbare school Plaats Amstelveen Werkuren per week 20 - 40 Dienstverbanden Parttime (overdag), Weekendwerk, Tijdelijke fulltime baan Salarisindicatie Tussen €14,75 en €15,50 per uur Verantwoordelijk voor You will connect the world of Tylko's innovative furniture solutions with the real needs of our customers, offering expert advice and a personalised experience built on creativity and technology. Gepubliceerd op 10-06-2026