Dynamics 365 CE (Customer Engagement) Engineer

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• Dynamics 365 CE (Customer Engagement) Engineer

Dynamics 365 CE (Customer Engagement) Engineer

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• Eneco - Rotterdam
• 3-5 jaar
• 32 - 40 uur
• Enterprise IT Solutions, Tech
• €70.000 - €90.000

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Dynamics 365 CE (Customer Engagement) Engineer

• Eneco - Rotterdam
• Enterprise IT Solutions, Tech
• 3-5 jaar
• €70.000 - €90.000
• 32 - 40 uur

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  Build Technology That Impacts Millions of Customers
  
  

  Develop and improve the CRM platform behind Eneco's B2C customer interactions, helping create seamless customer journeys and better customer experiences.

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  Combine Dynamics Engineering with Azure Development
  
  

  Work across Dataverse, C#/.NET, custom APIs, Azure Functions, and event-driven integrations. You'll have the opportunity to solve complex engineering challenges across a modern CRM ecosystem.

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  Shape the Future of Customer Engagement
  
  

  Collaborate with engineers, architects, product managers, and business stakeholders to improve critical customer-facing processes and contribute to the evolution of Eneco's CRM landscape.

Why choose Eneco?

At Eneco, we're working towards a sustainable energy future. Technology plays a key role in making that possible, and our digital platforms help us deliver better services and experiences to our customers.

You'll have the opportunity to contribute to meaningful technological developments while working with colleagues who are committed to innovation, collaboration, and continuous improvement.

What you’ll do

• Design, develop, and maintain Dynamics 365 CE solutions supporting customer-facing business processes.

• Build custom business logic using Dataverse plugins, custom APIs, JavaScript, and C#.

• Configure and extend Dynamics 365 CE using platform capabilities and best practices.

• Develop and maintain custom workflow activities and other platform extensions.

Integrations & Azure Development

• Develop and support integrations between Dynamics 365, Azure services, and other enterprise applications.

• Create and maintain Azure Function Apps and event-driven solutions to support platform integrations and automation.

• Work with Azure services such as Azure Functions, Service Bus, Logic Apps, Storage Accounts, and Managed Identities.

• Help ensure seamless connectivity and reliable data exchange across enterprise applications.

Platform Performance & Reliability

• Troubleshoot production issues and ensure platform stability, reliability, and performance.

• Identify opportunities to optimize existing solutions and improve development practices.

• Apply software engineering principles, clean code practices, testing, and maintainable solution design.

Architecture & Stakeholder Collaboration

• Collaborate with stakeholders to translate business requirements into scalable technical solutions.

• Contribute to architecture discussions and help shape the future CRM landscape.

• Work closely with Dynamics engineers, Azure engineers, architects, product managers, and business stakeholders.

Quality, Governance & Continuous Improvement

• Maintain technical documentation and ensure compliance with security and governance standards.

• Participate in code reviews, testing activities, and release management.

• Contribute to continuous improvement initiatives across the platform and development lifecycle.

• Support automated deployments, source control, and CI/CD practices using Azure DevOps.

Is this about you?

You're an experienced Dynamics Engineer who enjoys solving complex business challenges through technology. You have a strong foundation in Dynamics 365 CE and software development and are comfortable working across both low-code and pro-code solutions.

You understand how to translate business requirements into robust technical solutions and can confidently discuss requirements with both business and technical stakeholders. You take ownership of your work, care about software quality, and continuously look for opportunities to improve platforms, processes, and development practices.

You bring

• 3–8 years of experience working with Microsoft Dynamics 365 CE and the Microsoft Power Platform.

• Strong experience configuring and customizing Dynamics 365 CE solutions.

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• A good understanding of Dataverse architecture, its security model, business processes, and solution management.

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• Familiarity with Azure DevOps, CI/CD pipelines, automated deployments, and source control.

• Strong troubleshooting and root-cause analysis skills.

• An understanding of software engineering principles, clean code practices, testing, and maintainable solution design.

• A proactive mindset with a passion for continuous improvement and knowledge sharing.

You’ll be responsible for

As a Dynamics 365 CE Engineer, you'll play a key role in evolving and maintaining Eneco's Customer Engagement platform, which supports millions of customer interactions across the B2C value chain.

You'll design, build, and optimize solutions that enable seamless customer journeys, improve operational efficiency, and support business growth. Working with Microsoft Dynamics 365 Customer Engagement, you'll develop and maintain custom business logic, integrations, automations, and customer-facing processes.

Combining platform configuration with professional software engineering, you'll deliver scalable and reliable solutions that support sales, service, marketing, and customer operations. Working closely with product managers, architects, business stakeholders, and fellow engineers, you'll contribute to a modern CRM landscape that plays a critical role in the customer experience.

Every solution you build helps Eneco deliver a better customer experience while supporting the transition to a more sustainable energy future.

This is where you’ll work

You'll join a multidisciplinary product team responsible for critical customer engagement capabilities within Eneco's B2C landscape.

The team combines business expertise, CRM knowledge, and software engineering capabilities to deliver solutions that have a direct impact on customer satisfaction and operational excellence.

You'll work closely with Dynamics engineers, Azure engineers, architects, product managers, and business stakeholders in an environment that values ownership, collaboration, and continuous learning.

Together, you'll build and maintain a modern CRM platform that enables Eneco to provide an exceptional customer experience while supporting its strategic ambitions in the energy transition.

Whether you're developing a new integration, designing complex business logic, or optimizing an existing customer journey, you'll have the opportunity to make a meaningful impact while continuously growing your technical expertise.

What we have to offer



Gross annual salary between €70.000 and €90.000

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.

FlexBudget

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing. Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.

Personal and professional growth

Eneco is fully committed to help you in your personal and professional development.

Hybrid working: home, office or abroad

Work 40% at the office, 40% from home, and 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year, max 2 consecutively.

Want more information about our terms of employment?

Here's what you get from us

Work Where Everyone Matters

When you choose a career at Eneco, you choose ambition, growth, and opportunity in an environment where everyone matters. You’re given the space to develop yourself and to do your work in a way that suits you. We believe that different perspectives, nationalities, and backgrounds make us stronger, which is why we foster an open, safe and inclusive culture. Naturally, we also prioritize a healthy work-life balance, flexible working hours, and the option to work from home when your role allows it. If you have a physical or sensory disability, we will work with you to find the right adjustments so you can perform your job well. This is how you build your own future and a sustainable future at the same time. Together with 4,000 colleagues, each with their own talents and ideas, you work on our shared mission: speeding up the energy transition. We help customers become more sustainable faster, create innovative solutions, and seize new opportunities. Will you join us?

The phases of our application procedure



Want to know more about this job function?

Please apply directly via the Eneco Careers Portal. Applications submitted by email will not be processed.

Third Party Disclaimer

Eneco manages recruitment through selected channels and preferred partners. Unsolicited acquisition, candidate submissions, or commercial outreach in relation to this vacancy are not appreciated.

Questions about the application procedure

Feel free to contact our recruiter:

Donja Huidar

Recruiter Stuur een e-mail

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