Desktop Support Engineer

Role: Desktop Support Engineer

Location: Breda, NL

Duration: Long-term Contract

Key Responsibilities:

● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

● Respond to service requests and incidents via ticketing system, phone, or in-person.

● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software

applications.

● Basic understanding of enterprise LAN/WAN networks and the ability to perform smart-hand

● activities under guidance.

● Hands-on experience with installing, troubleshooting, and repairing desktops, laptops, printers,

● and other peripherals.

● Set up and configure new employee workstations, including user accounts and permissions.

● Maintain asset inventory and ensure accurate documentation of IT equipment.

● Assist with onboarding and offboarding of employees from a technical perspective.

● Support remote users with VPN, remote desktop, and connectivity issues.

● Collaborate with other IT teams on escalated issues and project-related tasks.

● Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

● Experience working in macOS or Linux environments.

● Strong knowledge of Windows OS, Office 365, and basic networking concepts.

● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.

● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,

Intune, JAMF).

● Experience with IT ticketing tools (preferably ServiceNow), Mobile Device Management (MDM),

Microsoft Teams, M365, and OneDrive.

Working Conditions:

● On-site support is required.

● Occasional lifting of equipment (up to 25 lbs).

● Flexible schedule or after-hours support may be required during maintenance windows or

emergencies.

🔐 GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

🛡️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.