Data Performance Analyst

Wat je gaat doen

Do you enjoy working with data and processes, and do you like analysing and resolving operational issues? In this role you will play an important part in identifying, registering and following up on issues within the order process. When problems occur with orders or systems, you make sure they are properly logged in the ticketing system and assigned to the right teams. You monitor the progress of open tickets and ensure that delays are resolved as quickly as possible. In addition, you analyse ticket data to identify recurring issues and process bottlenecks. You will work closely with several internal teams such as operations, warehouse, planning, customer service and IT. With your analyses and reports, you support management in improving processes and increasing operational performance.

In this role, you will be responsible for tasks such as:

• Creating and managing tickets in the ticketing system
• Monitoring orders affected by open tickets
• Following up and escalating urgent operational issues
• Analysing ticket data and preparing reports
• Collaborating with internal teams to resolve order issues quickly

Wat we je bieden

You can expect the following:

• A salary between €2,719 and €3,308 gross per month (hourly wage €15.63 to €19.01), depending on experience
• A temporary contract with the prospect of a permanent contract
• A full-time position of 40 hours per week
• Travel allowance of €0.23 per kilometre from 10 km onwards
• A varied role where you work with data, processes and multiple team

At Start People we reward according to the principle of equal pay; your employment conditions will always be aligned with those of colleagues who are directly employed by the client. This means that in addition to the hourly wage, aspects such as the number of leave days, allowances, ADV compensation and other salary components are also part of your employment conditions.

Functie-eisen

In addition to motivation and an analytical mindset, we are looking for the following:

• You have a good command of Dutch or English, both spoken and written
• You have HBO level working and thinking ability
• You have experience with Excel and preferably Power BI
• You preferably have experience with ticketing systems such as ServiceNow, Jira or Zendesk
• You work accurately and have strong organisational skills

Over het bedrijf

You will work for an international organisation that operates in logistics and operational services. Within this organisation, efficiently processing orders and continuously improving operational processes are key priorities. By monitoring and analysing operational performance, the company works constantly on improving efficiency and customer satisfaction.

You will join a team where cooperation and clear communication are highly valued. Colleagues work closely with different departments such as operations, warehouse, planning and IT. The working environment is professional but approachable, with room to share ideas and further improve processes together.

At Start People we believe that work creates value for everyone. Since our founding, we have been committed to providing opportunities for people, regardless of their background, profession or generation. With dedication and determination we help job seekers, support companies with their staffing needs, and give colleagues the opportunity to make a difference. Whether you are looking for a new job, want to strengthen your company, or want to build your career with us, we create the ideal match and ensure that everyone finds their place in the labour market and can continue to develop. Do you want to make a difference by helping people find their place and supporting companies in finding the right employees? With offices throughout the country, your job is undoubtedly among them. Apply today and contribute to our mission to make and keep everyone successful in the labour market.