Customer Success Specialist - German Speaking

German Speaking Operations Specialist

Ervaring, kwalificaties en soft skills: heeft u alles in huis om te slagen in deze functie? Ontdek het hieronder.

Are you passionate about logistics, detail-oriented, and fluent in German and English? Join our fast-growing startup in Amsterdam and help us deliver outstanding service to our German customers!

We’re Cargoplot, a young and ambitious logistics startup that’s transforming the way businesses manage international freight. To support our growing German customer base, we’re looking for a German Speaking Operations Specialist to join our team.

In this role, you’ll be the first point of contact for our customers in Germany guiding them through the shipping process and ensuring everything runs smoothly from start to finish. You’ll collaborate closely with our sales teams to make sure every shipment gets the attention it deserves and every customer feels supported.

What you’ll do:

• Provide excellent customer support via email and phone (mostly in German and English)
• Coordinate shipments with our agents, truck drivers, fulfillment centers, and customers
• Communicate efficiently with internal and external stakeholders
• Build strong, long-term relationships with clients
• Translate customer feedback into actionable insights for our team

What we’re looking for:

• MBO/HBO level or equivalent
• Native-level German and fluent English
• Good command of Dutch is a plus
• Experience in a customer-facing role
• Strong communication and problem-solving skills
• Detail-oriented, organized, and proactive
• Bonus: experience in freight forwarding or logistics operations
• Enjoy working from the office and collaborating closely with your team

What we offer:

• A dynamic and varied role in a fast-growing startup
• Plenty of room for personal development and career growth
• A young, international team in Amsterdam
• Competitive salary and attractive benefits
• Team lunch every day (on us!)
• A friendly, down-to-earth culture where your ideas matter

Ready to make an impact? xnkfpon

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We encourage applications from candidates even if they do not meet every listed criterion.