Customer Success specialist

At Drillster, we reinvent the way people learn. Our adaptive learning platform ensures knowledge sticks faster, longer, and more effectively than traditional learning methods. We’re growing rapidly, and we’re looking for a Customer Success specialist with a commercial spark to join our mission.

As a Customer Success Engineer, you make sure our customers get the most out of Drillster. You’ll be the trusted advisor helping organizations launch, use, and expand their learning programs while proactively identifying new opportunities for growth.

You will:

• Guide new customers through a smooth onboarding process, from platform setup and first content creation to training their teams and launching their first learning programs.
• Support existing customers by resolving issues quickly and inspiring them to continuously expand and optimize their use of the Drillster app.
• Answer questions about learning content creation, functional use of the app, or technical integration. via email, phone, or online channels.
• Give (virtual) workshops on using Drillster and designing adaptive learning exercises (" drills ").
• Proactively evaluate customer satisfaction and identify opportunities for additional use cases, licenses, and features.
• Collaborate with the sales/commercial team to help convert discovered opportunities into real solutions.
  

You’re a technical problem-solver who loves learning, helping others succeed, and spotting opportunities. You’re equally at home solving a functional issue as you are discussing how an organization could scale the impact of learning with Drillster.

You:

✔ Have 3–4 years of experience helping customers succeed with SaaS products or technical solutions.

✔ Like (learning) technology, digital tools, and online education.

✔ Are great at communicating, both written and verbal.

✔ Speak English and Dutch at a native/professional level. Speaking and writing French at a professional level would be a big plus. .

✔ Solve customer challenges fast, pragmatically, and with a smile.

✔ Enjoy working in an ambitious, international environment with room to grow.

✔ You’re curious, commercial, and not afraid to ask, “How else can we help you learn better?”

Join a fast-growing EdTech company where your work directly impacts how thousands of people learn every day. If you like meaningful work, ambitious colleagues, and opportunities to grow, we should definitely meet, and drink a cup of coffee. 

We are managing this recruitment directly and therefore kindly ask agencies and headhunters not to approach us regarding this vacancy.