Customer Service Representative | French

As a Customer Service Representative at a catering equipment company your role is to be the point of contact for our customers throughout Europe. These are hospitality businesses with questions related to ordering professional catering equipment. The advice that you will provide, along with a team of eight other colleagues, will range from queries to do with delivery, commercial issues and general support.Customer inquiries come in through phone calls, emails or our ticket system. You will be responsible for either forwarding them to the appropriate department or handling them yourself if they fall within your expertise.Outbound customer contact is just as important: you follow up on quotes and inform existing customers about our new products. There is also a lot of communication with colleagues from other departments when you have a question for your customer. So, there is plenty of variety!The main tasks include:

• Customer contact via phone, email, or the ticket system
• Ticket system management: including assigning tickets to other departments
• Outbound contact: following up on quotes, informing existing customers about new productions 

Requirements

Our client is looking for someone who:

• Has an excellent understanding of French and English. Dutch would be a big plus
• Has had experience in a similar role
• Has received at least an intermediate vocational education (MBO) and can work and think at that level
• Has experience with customer support: both in a commercial and service-oriented capacity.
• Is available for 32-40 hours per week.

Benefits

In this role you will enjoy a pleasant workplace with great equipment, quality furniture, air conditioning and a modern cafeteria with an outdoor terrace, access to free parking.

• 25 vacation days with an option to purchase additional days.
• Holiday allowance (8%)
• Good pension scheme
• Travel reimbursement
• Sports subscription contribution (worth €600,- per year)
• Time and budget for personal development 

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.