Service Coordinator / Planner

Your work keeps electric mobility running.

Every issue you resolve helps cities, businesses, and people move more sustainably every day.

Client Details

Our client is a small-sized organisation operating in the ENERGY & NATURAL RESOURCES sector. They are committed to delivering exceptional service and innovative solutions to meet their customers' needs.

Description

As a Service Coordinator / Planner, your responsibilities include:

• Planning and coordinating service activities, both preventive and corrective maintenance.
• Managing field engineers and service partners, ensuring their availability and readiness.
• Coordinating on-site services.
• Overseeing case management, work order scheduling, and data quality in the service platform.
• Managing service orders and notifications within your region, ensuring flawless execution from start to finish.
• Monitoring SLAs and KPIs for both warranty and non-warranty cases to ensure high customer satisfaction.
• Securing spare parts, coordinating the return of defective components, and streamlining logistics.
• Keeping track of firmware versions, documentation, and compliance with service agreements.
• Supporting the development of service partners in line with regional objectives.
• Optimizing the use of service resources and ensuring profitable SLA services.

Profile

As a Service Coordinator / Planner, you bring the following qualifications:

• 3-5 years of experience in service coordination, planning, or project support.
• A bachelor's degree (HBO level) or equivalent practical experience.
• Strong organizational skills with the ability to align people, processes, and priorities.
• Proven problem-solving abilities and a proactive, energetic attitude.
• Ability to thrive in a changing environment.
• Hands-on experience coordinating technical projects or service activities.
• A background in technical industries (installation, construction, manufacturing) is a plus.
• Excellent command of SAP and the ability to use it effectively in daily operations.
• Excellent communication skills and a self-starting mindset.

Job Offer

Our client offers you:

• A temporary 6-month contract with the possibility of extension.
• Salary range: €4,100 - €4,700 per month.
• 40 hours per week (32 hours negotiable).
• A professional and stimulating work environment.
• Opportunities for personal and professional development.
• A team of enthusiastic and motivated colleagues.