Senior City Operations Manager

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As Senior City Operations Manager you are responsible for the success of Just Eat Takeaway.com’s Scoober. Scoober is Just Eat Takeaway's own food delivery service. In the role of Senior City Operations Manager, you are responsible for making the operation in the Scoober city of Rotterdam and Dordrecht as efficient and profitable as possible.

Together with the Senior Courier Coordinators you are responsible for the daily operations and execution of the operations within the region of Rotterdam and Dordrecht. Here you will need to balance between the daily operations and the strategic path for the cities. Next to this you need to work closely with your direct colleagues to manage the region performance.

These are some of the key ingredients to the role

• You will be responsible for ensuring that the entire logistics operation in Rotterdam and Dordrecht runs smoothly by looking ahead and creating a clear vision for the future;
• Improve processes within the Office to deliver the best quality and save costs;
• Managing 2 senior coordinators and 8 courier coordinators.
• Through your analytical ability you make structural adjustments to achieve the agreed SLAs and KPIs;
• You work closely with different departments such as Sales,Live Ops and Customer Service to deliver the best service to our restaurants.

What will you bring to the table?

• HBO/WO working and thinking level with extensive experience in a management position in operations;
• Excellent communication skills in English, Dutch is nice to have;
• You are service oriented, know how to get people on board through your enthusiasm and think in solutions;
• You can cope well in stressful situations and know how to keep the team calm;
• You are analytical and data driven to get the best results;
• You are willing to work entirely at the hub and sometimes at headquarters.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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