Remote Support Engineer - Hatchery Department

Are you a technically skilled professional ready to support innovative hatchery automation systems worldwide?

At Viscon Group, we’re looking for a Remote Support Engineer with a knack for troubleshooting and a drive to deliver high-quality service from a distance. You’ll be working within our Hatchery Automation department, one of Viscon’s most impactful divisions, focused on intelligent solutions for broiler, layer, and breeder hatcheries across the globe.

Organisatie

Viscon Hatchery Automation, part of Viscon Group, is a market leader in developing smart automation for hatcheries worldwide. Since the 1990s, they have grown alongside the poultry industry, delivering reliable, future-proof systems for egg handling, in-ovo vaccination, chick processing, and data-driven solutions such as the TREGG Intelligence Software.

The team works from an informal, close-knit environment in the Netherlands, where innovation, sustainability, and long-term client collaboration are at the core of every project.

Functie

As a Remote Support Engineer, you are the first point of contact for our international hatchery clients when technical issues arise. You’ll support them in real time, often logging in remotely to PLCs and automation systems to ensure minimal downtime and high client satisfaction. Your insights contribute not only to solving issues but also to continuously improving our service model.

Your responsibilities include:

• Providing first-line technical support via phone, chat, and email.
• Troubleshooting remote automation systems, especially PLCs (Siemens or Mitsubishi).
• Assisting clients in resolving technical issues and thinking along on preventive measures.
• Coordinating with internal departments when a structural solution is required.
• Documenting cases and contributing to the optimization of service processes.
• Building strong client relationships through clear and professional communication.
• Staying up to date with developments in hatchery automation technology.

Functie-eisen

You’re service-minded, communicative, and technically well-versed. You enjoy solving complex challenges and take responsibility for delivering fast and reliable solutions to clients.

You bring:

• A completed MBO / Secondary vocational education in Electrical Engineering or Mechatronics.
• Experience as a maintenance or service technician - or the ambition to grow into such a role.
• Understanding of PLC systems (preferably Siemens or Mitsubishi), or the motivation to learn.
• Fluency in English (Dutch and/or German is a plus).
• A structured and independent working style.
• Affinity with automation in hatchery or agricultural environments is a plus.

Aanbod

Viscon Group offers you a forward-thinking environment where your development is encouraged, and your contributions are visible. You’ll join a team that supports essential global food production processes with sustainable automation solutions.

We offer:

• A gross monthly salary between €3.265 and €4.496, depending on experience.
• Flexible working hours with the possibility to work from home one day a week.
• 25 vacation days and 4 additional leave days, with the option to purchase more.
• A solid pension scheme with only 4% personal contribution.
• A company laptop and phone.
• A personal development budget to support your growth.
• An innovative work environment with committed colleagues.
• Team events and an active social committee that organizes outings and Friday drinks.

Solliciteren

WFS PRO handles the recruitment process for this position. Want to be part of a meaningful, global, and high-tech company with a clear mission and informal work culture? Apply now and make an impact in the world of hatchery automation!