Order & Customer Service Coordinator

Wat je gaat doen

As a Spare Parts Coordinator, you will coordinate and follow up on spare parts orders, quotations and customer requests for international markets. You will have frequent contact with customers, internal departments, Supply Chain and external parties.

This is a versatile role that requires more than just administrative skills. You will be responsible for handling and actively following up on incoming emails and customer requests. You ensure that questions are answered in a timely manner and that outstanding matters are properly followed up. You will also regularly liaise with customs authorities and ensure that the required documentation is provided on time.

Your responsibilities will include:

• Processing and following up on orders and quotations;
• Handling and actively following up on incoming emails and customer requests;
• Maintaining contact with international customers and agents;
• Monitoring outstanding actions and deliveries;
• Coordinating with internal departments and Supply Chain;
• Following up on customs-related matters and required documentation;
• Processing information in SAP S/4HANA;
• Following up on outstanding payments;
• Arranging travel arrangements for service employees.

You work in a structured way, know how to set the right priorities and take initiative to resolve and follow up on issues.

Wat we je bieden

What we offer: 

• A challenging position for 40 hours per week;
• A gross monthly salary of €3,500 to €4,200, based on a 40-hour working week;
• An intensive onboarding period of approximately one month in Boxmeer;
• After the onboarding period, the possibility of working from Eindhoven can be discussed;
• The possibility to work from home approximately 40% of the time;
• An international and dynamic working environment;
• A position with a high level of responsibility and room for personal development;
• Working with modern systems, including SAP S/4HANA.

Functie-eisen

For this position, we are looking for someone who works independently, proactively and in a structured manner, and who can easily switch between different tasks and priorities.

You have:

• At least MBO+ level of education and working experience;
• C1-level English, both written and spoken;
• Strong communication skills;
• A customer-focused and proactive attitude;
• A precise and structured way of working;
• Strong organizational and communication skills;
• A genuine team-player mentality;
• An affinity with technology and/or logistics processes.

A strong advantage:

• Experience with SAP S/4HANA;
• Experience in logistics, Supply Chain or order management;
• Experience with import, export or customs;
• Experience with spare parts;
• Experience in an international working environment;
• Fluency in Turkish;
• Fluency in Arabic.

Please note: During the first month, you will work fully from Boxmeer. After this onboarding period, the possibilities for working from Eindhoven and from home can be discussed.

Over het bedrijf

You will be working for an international market leader in the development and production of machinery for the food processing industry. Innovation, technology and collaboration are at the heart of the organization.

From the Boxmeer location, you will be part of a professional and international team responsible for supporting customers and ensuring that the spare parts process runs smoothly. In this role, you will have frequent contact with international customers, internal departments and external parties, including customs authorities. You will contribute to the efficient handling of orders, documentation and customer requests.

The position offers a dynamic working environment where communication, accuracy and proactivity are highly valued. There is room for taking initiative, improving processes and developing yourself professionally.

The location is easily accessible from Nijmegen, Uden and Venray, as well as from German cities such as Kleve and Goch.