Onsite Support Engineer IT

Functieomschrijving

Are you an experienced IT professional who thrives in a dynamic work environment? Looking for a role where you can make a real difference for end users every single day? As an Onsite Support Engineer, you will be the go-to technical expert at our locations in Assen and Groningen, ensuring a seamless IT experience across the board.

what we offer

• Hourly rate: €16.36 - € 21,77 gross per hour.
• Minimum of 32 hours per week.
• Primary base in Assen, with travel to Groningen.
• A dynamic role with opportunity to develop further

who are you

You bring strong communication skills, a proactive mindset, and a genuine eagerness to learn. Collaboration comes naturally to you, and you are a reliable partner for the entire organization.

• At least 2 years of experience in an IT service delivery or support role.
• Strong proficiency in supporting Microsoft Windows desktop environments.
• Excellent written and verbal English communication skills.
• Proficiency in Dutch is required for this role, as Dutch is the primary language spoken in the local office.
• Ability to commute daily to the Assen office (and flexibility to travel to Groningen when needed).
• Experience in laboratory or clinical environments is considered a major plus!

what will you do

As an Onsite Support Engineer, you will be right on the floor to tackle technical challenges firsthand. You’ll be based primarily in Assen, with occasional travel to the Groningen office.

In this role, you will report to the IT Operations Manager, while receiving day-to-day guidance from the IT Team Lead. For technical advice, coaching, and support, you can always count on the IT Operations Manager, Senior Engineers, and your IT team members.

• Act as the primary point of contact for IT tickets and technical requests from colleagues.
• Troubleshoot and resolve technical issues within Microsoft Windows desktop environments and user applications.
• Prepare, configure, and deploy IT hardware.
• Support software deployments and participate in exciting IT project implementations.
• Ensure full compliance with IT governance standards and standard operating procedures (SOPs).

where will you work

You will be joining ICON, a leading global organization in drug development and clinical research. From the office in Assen and the clinic in Groningen, ICON conducts groundbreaking scientific research on behalf of international pharmaceutical companies.

As an Onsite Support Engineer, you will play a vital role behind the scenes. While the diverse team of medical professionals, researchers, and support staff focus on developing new medicines for a better patient life, you will ensure their IT systems and technical infrastructure run seamlessly every day. You'll work in a dynamic, collaborative, and informal environment where innovation meets purpose—giving you plenty of room to grow professionally while directly supporting meaningful scientific progress!

job application

Does this sound like your next challenge? Click the apply button today and let's get in touch!

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