Head of Deployment Operations

Were a growing team (about 100 team members) of mostly engineers and technicians coming from companies like Palantir Qualcomm Dyson Shopify Tesla Meta and 1X. Its still the early days of building the company and this is a unique opportunity to be an early employee in a high-growth high-ambition startup environment. From Day 1 youll be able to work with an experienced founding team backed by top-tier investors.

Monumental is based near Artis zoo in the Plantage in the city center of Amsterdam. We have a beautiful office with an in-house workshop and robot testing facility. Were explicitly not a hybrid or remote-first company: we enjoy collaborating 5 days a week at the office . You can read more on why we believe you should spend your time working on construction and learn more about our vision and company. You might also enjoy seeing this video by Andreas Klinger of what our office environment looks like.

About You and This Role

Monumentals deployment engine is scaling fast from a few deployments to dozens running in parallel across Europe. Head of Deployment Operations your job isnt just to keep that machine running its to make it run faster smoother and more reliably as we scale.

Monumental is a unique company in that were solving the problem of on-site construction with a vertically integrated offering. Were a hard tech company doing real R&D financed through venture funding. We manufacture our hardware in-house run a fully equipped workshop manage a complex supply chain inventory and deploy masonry robots to construction sites across the Netherlands and the UK.

This is a high-autonomy role for someone who brings order at scale and is comfortable diving into the details. Youll sit at the intersection of operations people finance and field execution architecting the processes and systems that allow us to expand efficiently across the Netherlands and into new markets.

Youll architect the hiring funnel that feeds our Operator pool run the performance cadence (1:1s scorecards comp reviews) and own every touchpoint. Youll ensure compliance with contracts and certifications while partnering with Finance and BD to keep operator capacity across deployments on-point. When unexpected challenges come up you take ownership and resolve them (legal queries travel chaos team logistics). This role is suitable for a people-oriented systems thinker and hands-on problem solver.

What You Might Be Working On

• Operator scheduling develop and manage the master schedule of operators and deployments whos building what where and when

• People pipeline & hiring design own and continuously improve the end-to-end recruitment engine for the full Deployment Team; run structured interviews and close great talent fast

• Performance & growth schedule and conduct 1:1s roll out performance-based scorecards lead comp and promotion cycles and support managers with feedback loops

• Onboarding & compliance craft smooth and efficient onboarding track required certifications and keep our personnel files tidy

• Training building role-based competency matrix planning quarterly up-skilling sessions and ensuring our operators continuously improve and learn

• Finance & legal liaison own the head-count forecast overtime approvals interface with finance and external counsel on contracts NDAs and employment law

• Culture & engagement run pulse surveys monthly AMAs and keep morale high during rapid scaling

• Special ops projects spin up solutions for whatever emerges: EU deployment visas emergency accommodation new country payroll or a last-minute investor data-room request

• Process & tooling automate onboarding checklists and build live dashboards (hiring funnel attrition training hours) for the exec team

• Ensure smooth operations being the connective tissue across deployment technical teams and the people team ensuring information flows clearly and decisions get made

What Were Looking For

• Leadership experience in an operational coordination project management or workforce planning rolebonus if in a field service logistics or industrial setting

• Experience hiring developing and managing high-performing teams. Youve ideally build an org from 0 to 1 before and developed individual contributors into team leads

• Experience in a high-growth fast-paced environment (startup/scale-up preferred)

• Strong analytical instinctsyoure comfortable building a schedule spotting gaps in a dashboard and following through with action

• Clear communicatoryou follow up close loops and bring clarity to complex systems

• High attention to detail and a commitment to being organised

• Action-orientedyou unblock yourself and others quickly

• Fluent in English; Dutch fluency is a strong plus (but not strictly required)

• Youre happy to roll up your sleeves and do what it takes to get the job done

• A strong bias-to-action you are proactive and outcome-oriented with the resilience and pace needed in a scaling startup

• Strong operational and analytical skills. You can build a spreadsheet with a clear operational plan or present a P&L and model various scenarios and drivers. Youre a strong project and people manager

Why Monumental

Joining Monumental means being at the forefront of a movement aimed at making significant strides in the construction industry. Here your work has the potential to impact not just the company but the future of how we build. If youre driven by innovation eager to tackle complex challenges and ready to make a tangible difference we want to hear from you.

For open applications (where you dont see an exact role match) please reach out to us at: - share with us the most interesting or challenging project youve worked on why you want to join and your CV or portfolio.

If you dont meet all the qualifications here but are excited about Monumental and feel youd still be able to help us solve difficult problems do get in touch. We welcome generalists who focus on outcomes and are eager to learn on the job.

Required Experience:

Director