Customer Service Representative

Customer service representative wanted!

At Lab Associates, we help build a sustainable future for the plant laboratory community. Since 1987, we have provided innovative solutions for laboratories and the plant-producing industry. From advanced laboratory equipment to circular grow systems - we are a one-stop shop for more than 70 countries worldwide.

What makes working at Lab Associates unique?

Our colleagues are dedicated, inspiring and service-oriented. Our company culture is best characterized as an entrepreneurial, open, no-nonsense and multicultural environment, where good and reliable customer service is paramount. With us, everyone gets the chance to grow by showing their own initiative and sharing ideas, where cooperation is key.

Your role:

Generating maximum customer satisfaction and strengthening the relationship with our customers.

Your duties and responsibilities:

✅ First and last point of contact for (regular) customer orders (phone, email and WhatsApp).

✅ Collaborate with Operations and Sales.

✅ Pre sales & post sales (order processing from receipt to fulfillment).

✅ Preparing orders and quotes for our standard products.

✅ Check stock availability.

✅ Arranging transport and preparing transport documentation.

✅ Supporting the account managers.

✅ Providing information about our product and service offerings, and providing advice to customers.

✅ Understanding the needs of (potential) customers and translating them into a concrete and tailor-made offer.

✅ Resolve customer complaints.

✅ Register new customers in our ERP system.

What we are looking for:

• Graduated at 'HBO'/'Bachelor' degree level and eligible to work in the European Union.
• Strong communicator that enjoys building and maintaining (customer) relationships.
• Excellent at planning and organising, stress-resistant and result-oriented.
• Real team player with English (required) language skills (written and oral); other world languages (especially Dutch) are a bonus.
• Energetic, proactive and you have a hands-on mentality.

✨ What we offer:

At Lab Associates you not only get a challenging job, but also:

Excellent benefits based on your skills and experience.

An inspiring and dynamic work environment.

Training opportunities to further develop your career.

Location: Oudenbosch.

Ready to make a difference?

Apply now and become part of a team building a greener future!

Please respond quickly! Acquisition is not appreciated.