Change Expert BCBS 239 Delivery (JG 18)

As a technology-enabled and digital-led bank data is at the heart of everything we do. It powers how we measure risk assess performance and make decisions. To ensure we unlock the full value of our data we must guarantee its completeness accuracy auditability traceability and protection. The Global Data Organisation serves as the first line of defense in securing robust data chains working in close collaboration with all functions business lines and countries across the Bank.

The Global Chief Data Office (CDO) plays a pivotal role in this mission. As a central organizational unit the CDO partners with stakeholders across the enterprise to enable frictionless customer journeys support ESG-driven innovation and deliver data products that enhance decision-making. With emerging trends such as digital wallets on the horizon and increasing regulatory expectations around data governance the CDO is evolving to meet these challenges head-on ensuring our data remains both a strategic asset and a safeguarded resource.

The opportunity

TheBCBS 239 Tribeis a central body within ING tasked with leading major regulatory change initiativespredominantly achieving compliance withBCBS 239. Its strategic role is to ensureend-to-end orchestrationacross all relevant parts of the bank includingGlobal Functions (Risk and Finance)Wholesale Banking andRetail countries.

By embedding compliance into INGscore operating model the Tribe aims to:

• Promotecross-functional collaboration
• Eliminateduplicated efforts and
• Ensurescalable and sustainableregulatory solutions.

The Tribe works closely with theChief Data Office (CDO)to strengthen governance policies and accelerate the implementation ofdata controlssuch as standards for data management reporting and modelsacross the organization. It uses bothhierarchical and functional reporting linesto mobilize resources efficiently and drive transformation.

Specialized delivery teams within the Tribe focus on:

• Global Functions: Coordinating mostly Risk and Finance activities.
• Wholesale Banking: Aligning data controls with the WB regulatory agenda.
• Retail Countries: Ensuring local execution of global compliance standards.
• Scalability & Frameworks: Driving industrialized data flows and tooling efficiencies (e.g. Collibra).

Overall the BCBS 239 Tribe plays astrategic integrator role translating global regulatory priorities into local execution monitoring compliance through heatmaps and enabling ING to close gaps and meet BCBS 239 requirements effectively.

As a Change Expert V within the BCBS 239 tribe you will report hierarchically to the BCBS 239 tribe lead. The purpose of this job is to contribute to ING being compliant on these requirements while at the same time help driving business value. The Change Expert V will contribute to the orchestration of the end to end transformation work needed to increase the banks compliance towards data controls by closely collaborating with countries and support functions and monitoring overall compliance through a heatmap.

Your Responsibilities

As a Change Expert V within the BCBS 239 tribe you are responsible for:

• Transformational Change Management: Manage the planning and delivery of projects within the BCBS 239 program ensuring integration across deliverables; use structured change management methodologies to build acceptance of change and to embed desired culture and behaviors.
• Balance Stakeholders: Anticipate and balance the needs of multiple stakeholders: including business lines (e.g. Retail WB) functional lines (e.g. Risk Finance etc.) countries (Netherlands Belgium Germany etc.) For example provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity
• Operational Compliance: Monitor and review operations to ensure quality standards and desired results within area of responsibility are consistent with the overall strategy and mission. Progress tracking through heatmap.

Your Competencies

We are looking for a strategic and influential change expert with a strong communication style and a proven ability to drive change in complex fast-paced environments. Known for a proactive and collaborative approach balancing multiple priorities with clarity and confidence. Brings structured problem-solving and thrives in dynamic multicultural settings.

• University degree preferably masters degree as well
• Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.
• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas request actions and formulate plans or policies.
• Works at an advanced level to identify potential stakeholders analyze their expectations and develop strategies for managing stakeholders and their expectations. Typically works independently and provides guidance.
• Conceptual and strategic thinker with excellent communication skills
• Balances needs of different stakeholders and helps shape shared objectives

What we offer

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.