AMR Technical Support Engineer (Mandarin speaker)

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions , committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision , Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.

Location

Based in Netherlands, or the Iberian region (frequent travel across EU required)

About the Role

As a Technical Support Engineer at Hikrobot , you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan-European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle

Key Responsibilities

1 . Project Deployment & Commissioning

• Lead on-site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.
• Configure navigation maps, SLAM/positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs.
• Support integration with customer WMS/MES/ERP systems.

2 . Technical Support & Troubleshooting

• Provide remote and on-site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers.
• Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities.
• Work closely with R&D teams to submit detailed reports and drive product enhancements.

3 . Customer Training & Enablement

• Deliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices.
• Produce high-quality documentation, troubleshooting guides, and operational manuals.

4 . Operations Monitoring & Optimization

• Monitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency).
• Propose data-driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements.
• Support multi-site scaling, upgrades, and long-term operations for customers across Europe.

5 . Cross-Functional Collaboration

• Act as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams.
• Collect and communicate customer implementation feedback and business needs to inform product development.
• Coordinate with parts logistics, third-party vendors, and regional service partners.

6 . Travel Requirement

• High travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations.

Qualifications

Required:

• Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.
• 2–5+ years of hands-on experience in automation, mobile robotics (AGV/AMR), or warehouse logistics system support/engineering.
• Solid understanding of SLAM, laser/vision localization, navigation planning, scheduling, and fleet management systems.
• Strong system integration experience including network communication, interface setup, and debugging.
• Excellent customer communication skills with the ability to independently drive on-site problem resolution.
• Fluent English as a working language; EU driver’s license preferred.

Preferred:

• Proficiency in one or more European languages (German, French, Dutch, Italian, etc.).
• Experience with WMS/MES/ERP integration or industrial PLC systems.
• Knowledge of the warehousing and logistics sector (3PL, e-commerce, automotive, electronics manufacturing).

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